2020 Privacy Policy

Last Modified: April 28, 2020

Privacy and Confidentiality
American Hotel Income Properties REIT (GP) Inc., and its subsidiaries and affiliates: American Hotel Income Properties REIT LP, AHIP Management Ltd., (collectively, “AHIP”, or “we”, “us”, or “our”, as applicable) are committed to protecting your privacy. We fully adhere to the principles of integrity and trust, and respect your right to the protection of any personal information you may have entrusted to us while using this website and the services it provides.

This Privacy Policy applies to information we collect, use, or disclose about our customers and users of websites owned or operated by AHIP including ahipreit.com (the “Website”).

By visiting or using the Website, you agree to the practices and policies set forth in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website.

Information We Collect
We collect two basic types of information from you in conjunction with your use of the Website: personal information and non-personal information. Personal information is any information that can individually identify you and includes (without limitation), your name, email address, and contact information. Non-personal information includes information that does not personally identify you and may include (without limitation) tracking and usage information about your location, demographics, transaction information, use of the Website and the Internet, etc.

Personal Information
There are a number of circumstances in which you may voluntarily supply us with your personal information. The most common ways in which we may collect your personal information include, without limitation, when you:

Request customer service or other assistance;
Sign up to receive emails from us;
Participate in surveys, special events, and promotions;
Interact with us using social media; 
Any other place on the Website where you knowingly volunteer personal information; and
Contact us offline, for example, by telephone, email or post.

Social Media Sites
When you interact with any AHIP account on a social media platform, such as Twitter, we may collect the personal information that you make available to us on that page or account, including your user ID and/or user name, and any information you have made public in connection with that social media service. Please note, however, that the collection, use and disclosure of your information through such social media platform is governed by the privacy policy of the provider of that platform, which is available on the applicable social media platform. We will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms.

Non-Personal Information Collected by Cookies 
When you use the Website, we may use cookies and other automatic data collection technologies to collect certain information about your equipment or device, browsing actions and patterns including:

Demographic data of Website users, including end customers;
Transaction information such as purchases and use of discounts/rewards;
Device information about your computer, mobile device, or other device that you use to access the Website, which may include your IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information;
Usage information about your use of the Website, such as a reading history of the pages you view;
Additional traffic data, such as time and date of access, software crash reports, session identification number, access times, and referring website addresses;
Your search terms and search results; and
Other information regarding our users’ use of the Website.

Information that we collect automatically does not identify you individually. We use this information to assist us in running the Website and ensuring proper operation. 

For your information, cookies are small bites of data stored on your computer. Our Website, similar to most other websites, uses cookies to allow us to deliver content tailored to your preferences. You may set your browser to notify you when a cookie is received, giving you the option to either accept or reject it. Please consult the “Help” section of your browser for more information. Please note that by blocking any or all cookies, you may not have access to certain features, content, or personalization available through the Website.

How We Use Information
When your personal information is collected, it is collected with your express or clearly implied consent.  We do not sell or lease your information to unaffiliated third parties, and only use, disclose and retain your personal information for purposes for which it was collected. To ensure our commitment to your privacy, AHIP agrees to comply in all material respects with all applicable privacy laws, rules and regulations.

We use information that we collect about you or that you provide to us, including any personal information for the following purposes:  

To present our Website and its contents to you;
To provide you with information, products, or services that you request from us;
To respond to your inquiries or fulfill other purpose for which you provided the information;
To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal or regulatory requirements;
To notify you about changes to our Website or any products or services we offer or provide though it;
To improve our Website, products or services, marketing, or customer relationships and experiences;
To allow you to participate in interactive features on our Website;
To authenticate your identity; 
To manage or transfer assets or liabilities of AHIP, for example in the case of an acquisition or merger, amalgamation or the provision of security for a credit facility; 
In any other way we may describe when you provide the information; and
For any other purpose with your consent.

Consent
We will obtain your consent to collect, use or disclose personal information except where we are authorized or required by law to do so without consent. You may withdraw your consent at any time, subject to legal or contractual restrictions, provided reasonable written notice of withdrawal of consent is given by you to AHIP. Please note that if you withdraw your consent, we may not be able to provide you with certain products or services for which the delivery of that information is a prerequisite. 

How We Respond to Do Not Track Signals
Some web browsers may let you enable a "Do Not Track" feature that sends signals to the website you visit, indicating you do not want your online activities to be tracked or engaged in other types of data collection. These are segments of computer code that communicate with a website similarly to cookies. However, this is different than blocking or deleting cookies, as browsers with a “Do Not Track” feature enabled may still accept cookies. This Website does not currently honor "Do Not Track" requests. If we do so in the future, we will describe how in this Privacy Policy.

Data Security and Integrity
AHIP uses commercially reasonable safeguards and technology that complies in all material respects with applicable laws and industry standards to guard personal information against loss, destruction, misuse, improper disclosure, and unauthorized access or modification. We make commercially reasonable efforts to ensure that the personal information we collect is not altered in any way, or reprocessed in a way that makes it incompatible with the purpose for which it was originally collected. Please understand, however, that no transmission of data over the internet or any other public network can be guaranteed to be 100% secure. We do not promise, and you should not expect, that your personal information or private communications will always remain private.

Disclosure of Information
In the course of making the Website available to you, we may delegate our authority to collect, use or disclose your information to third party subcontractors. Third party subcontractors may include web hosts, payment processors, delivery and logistics providers and social network integrators. If we transfer any personal information to a third party subcontractor, we will provide the subcontractors only with the information needed to perform the subcontracted service in accordance with the purposes set out under the “How We Use Information” section above, and will use appropriate contractual or other means to provide a comparable level of protection while the information is being used by them.

We may make your information available to AHIP’s subsidiaries, parent companies, published partners, and affiliates. We may also use or disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) respond to requests from public and government authorities;
(c) protect and defend our rights or property, the Website, or our users; and (d) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public.

We may disclose aggregated information, that is, general statistics that do not include personal information with a limited number of third parties. 

Retention of Information
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.  

Links To or From Other Sites
Please note that the Website may link to other websites and online services operated by third parties. These websites and applications operate independently from us, and we do not control their privacy policies, which may be different from ours. We encourage you to review the privacy policies of any third party websites or applications, appreciating that your submission of personal information on such websites or applications are subject to those third parties’ privacy policies.

Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Website from those we actually know are under 13, and no part of our Website is structured to attract anyone under 13. If you are under 13, please do not attempt to use the Website or send any information about yourself to us.

Notice to Non-US Users
If you are located outside of the United States of America, please be aware that your personal information will be transferred to the United States of America and we cannot guarantee that the laws of the United Stations of America will accord the same degree of protection as the laws of your jurisdiction. If you are located outside of the United States of America and voluntarily submit personal information to us, you thereby consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to, and/or storage of that information in, the United States of America.

Accessing and Correcting Information
Should we hold your personal information, we will take reasonable steps to keep such personal information accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

Upon request and authentication of identity, you may have access to the personal information about you under our control, and if upon review it is found to be incorrect or incomplete, you may update, modify or delete your information.  To make such a request, please contact us at info@ahipreit.com.

We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.

Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

California Rights
If you are a resident of California, you have the following rights under the California Consumer Privacy Act (“CCPA”):

1. To request the following information from us:
(a) The categories of personal information we have collected about you;
(b) The categories of sources from which personal information is collected;
(c) The business or commercial purpose for collecting or selling personal information;
(d) The categories of third parties with whom we share personal information; and
(e) The specific pieces of personal information we have collected about you.

2. To request deletion of your personal information collected or maintained by AHIP. 

3. To direct a business that sells personal information about you to third parties not to sell your personal information. We share your information with service providers and other authorized third parties as set forth in the Privacy Policy above. To the extent that any such third party is not considered a service provider under the CCPA or the CCPA is interpreted in a way that any of our action is a “sale”, is “selling”, or otherwise deriving an economic benefit from the sharing of your personal information as described in this Privacy Policy and to the extent that you wish us not to share such information, please submit your request using the methods listed below.

4. Not to be discriminated against because you exercised any of your rights under the CCPA.

5. To designate an authorized agent to make any CCPA request on your behalf. We reserve the right to ask for proof that such agent is in fact authorized by you.

In order to fulfill your request as per #1, 2 and 3 above, we may need to identify you and to ask for additional information from you. You can make your request by calling (604) 670-6242 or through the online form here https://www.ahipreit.com/contact-us/default.aspx. Upon verification of your identity, we will fulfill your request within 45 days of receipt of your request. However, we will not provide any information that we reasonably believe may be subject to fraudulent action. 

Enforcement
AHIP has designated a privacy officer (“Privacy Officer”) who is accountable for our compliance with this Privacy Policy, and for ensuring that information about our policies and practices relating to the management of personal information is easily accessible. All questions or concerns regarding this Privacy Policy and our compliance with it should be directed to the Privacy Officer in writing, and sent by email to info@ahipreit.com

Changes to our Privacy Policy
AHIP reserves the right to make changes to this Privacy Policy at any time in our sole discretion, and will post and maintain the most recent version of the Privacy Policy on the Website. We may not notify Website visitors of any such amendments by e-mail or other personal contact. You are responsible for reviewing this Privacy Policy upon each visit to the Website. You can determine if the Privacy Policy has been revised since your last visit by referring to the “Last Modified” date at the top of this document. Please check back for updates and changes.